My Order hasn't arrived yet/My downloads are not ready

My Order hasn't arrived yet/My downloads are not ready

I haven't gotten my downloads yet, and it's been an hour or so

We recommend writing in as soon as possible if your downloads are not ready, as this means your order may have been held up for manual review. Please contact us at support@denpasoft.com if you do not get it after a few hours.  Note that orders that are a week or more old may not be recoverable due to the hold expiring.


That's Great, but I have a physical order, and it's been a week or so

As for orders not arriving: if your order contains a pre-order item, it's shipped all in one package, meaning it will wait for the pre-orders to arrive at our office before being sent out. If you note your order is not yet fulfilled, this is why.

    • Related Articles

    • Installation Guide for The Labyrinth of Grisaia ~Unrated Version~

      Follow these steps for installing The Labyrinth of Grisaia ~Unrated Version~:        1. After you place and complete your order for the game's purchase, you should have all the files ready to be downloaded in your Denpasoft account.            2. The ...

    • Installation Guide for The Fruit of Grisaia

      After you place and complete your order for the game's purchase, you should have all the files ready to be downloaded in your Denpasoft account. This step is important: download each file one at a time and place them all in one folder. Then, open the ...

    • Kickstarter & BackerKit FAQ

      Here are some frequently asked questions pertaining to our Kickstarter campaigns and on the usage of BackerKit. Q: What happens when the Kickstarter campaign closes? A: The credit card number that you entered on Kickstarter will be charged for the ...

    • My Denpasoft Account is Missing / Cannot login to Denpasoft

      If you cannot login due to a missing account, please try the following: We recently had to change platforms, so you will need to reset your password. To do so, select 'Lost your password?' from the login screen. Once you have done so, if you may need ...

    • Install guide for Neko-nin ExHeart 3 DLC

      Do not install the DLC onto the full game purchased via Denpasoft - it already has it installed. 1. Make sure you have installed the game via Steam.  2. Download the DLC via Denpasoft (in your account's downloads). The file will look like this:  3. ...