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FAQ

For those frequently asked questions

  • General Troubleshooting Steps

    If you load a game and it's blank and not seeming to load but you hear video, please do the following steps: Install the DirectX 9.0c Redistributable Verify your graphics drivers are up to date Make s...

  • Changing Language Region

    To change the region for games if you wish to play them in Japanese, please follow the following instructions: Changing the language of the Steam client: The language setting on Steam determines which...

  • Kickstarter & BackerKit FAQ

    Here are some frequently asked questions pertaining to our Kickstarter campaigns and on the usage of BackerKit. Q: What happens when the Kickstarter campaign closes? A: The credit card number that you...

  • Shipment FAQ

    Here are some frequently asked questions regarding shipment issues. Q: My package is missing/damaged! What should I do? A: We take all missing and damaged package claims seriously. Send us an e-mail a...

  • Ren'Py Visual Novel Engine Games Troubleshooting Steps

    Here are some troubleshooting steps to follow in case you are experiencing issues with games made in Ren'py visual novel engine: Make sure you have DirectX installed. Also, make sure you have Microsof...

  • NEKOPARA Troubleshooting Steps

    Depending on the error, you may need to follow these recommended steps:   If the screen is blank but there is no other error, it may be a steam cloud sync failure. If you get an error about invalid da...

  • Availability of Physical Editions on Denpasoft

    Due to cost of production, we can only produce a limited number of physical editions of our games. Once the initial run runs out, we apologize but the limited physical edition is sold out....

  • My Order hasn't arrived yet/My downloads are not ready

    I haven't gotten my downloads yet, and it's been an hour or so We recommend writing in as soon as possible if your downloads are not ready, as this means your order may have been held up for manual re...

  • Do your games contain any viruses or malware?

    Our games do not contain any malware or viruses. However, many antivirus programs will sometimes detect false positives or unwanted behavior when you run a program or install. This is especially true ...

  • My Denpasoft Account is Missing / Cannot login to Denpasoft

    If you cannot login due to a missing account, you may have the following problems: Due to the shop platform migration, you may need to re register for the new shop with an email address matching your ...