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FAQ

For those frequently asked questions

  • Availability of Physical Editions on Denpasoft

    Due to cost of production, we can only produce a limited number of physical editions of our games. Once the initial run runs out, we apologize but the limited physical edition is sold out....

  • My Order hasn't arrived yet/My downloads are not ready

    I haven't gotten my downloads yet, and it's been an hour or so We recommend writing in as soon as possible if your downloads are not ready, as this means your order may have been held up for manual re...

  • Do your games contain any viruses or malware?

    Our games do not contain any malware or viruses. However, many antivirus programs will sometimes detect false positives or unwanted behavior when you run a program or install. This is especially true ...

  • My Denpasoft Account is Missing / Cannot login to Denpasoft

    If you cannot login due to a missing account, you may have the following problems We recently had to change host platforms, so you will need to reset your password. To do so, select 'Lost your passwor...

  • Reward Points FAQ

    As a way to reward you for shopping at our store, we have a reward points system integrated with our store. These points can be used for discounts on purchases. Q. How do I get these points? A. The ru...

  • Denpasoft General FAQ

    Here are some frequently asked questions regarding Denpasoft and their games.   Q: How is Denpasoft related to Sekai Project? A: Denpasoft is an imprint brand of Sekai Project for adult content.   Q: ...