FAQ
My Denpasoft Account is Missing / Cannot login to Denpasoft
If you cannot login due to a missing account, please try the following: We recently had to change platforms, so you will need to reset your password. To do so, select 'Lost your password?' from the login screen. Once you have done so, if you may need ...
Do your games contain any viruses or malware?
Our games do not contain any malware or viruses. However, many antivirus programs will sometimes detect false positives or unwanted behavior when you run a program or install. This is especially true for older titles. One major example, and one you ...
Availability of Physical Editions on Denpasoft
Due to cost of production, we can only produce a limited number of physical editions of our games. Once the initial run runs out, we apologize but the limited physical edition is sold out.
Shipment FAQ
Here are some frequently asked questions regarding shipment issues. Q: My package is missing/damaged! What should I do? A: We take all missing and damaged package claims seriously. Send us an e-mail at support@denpasoft.com , and we will start ...
Kickstarter & BackerKit FAQ
Here are some frequently asked questions pertaining to our Kickstarter campaigns and on the usage of BackerKit. Q: What happens when the Kickstarter campaign closes? A: The credit card number that you entered on Kickstarter will be charged for the ...
Blank Screen FAQ
If you load a game and it's blank and not seeming to load but you hear video, please do the following steps: Install the DirectX 9.0c Redistributable Verify your graphics drivers are up to date Make sure your antivirus is not actively interfering ...
My Order hasn't arrived yet/My downloads are not ready
I haven't gotten my downloads yet, and it's been an hour or so We recommend writing in as soon as possible if your downloads are not ready, as this means your order may have been held up for manual review. Please contact us at support@denpasoft.com ...
Denpasoft General FAQ
ere are some frequently asked questions regarding Denpasoft and their games. Q: How is Denpasoft related to Sekai Project? A: Denpasoft is an imprint brand of Sekai Project for adult content. Q: How do I get more downloads for my game? A: Please ...